Refund policy

 

At Novifyn, customer satisfaction is our top priority. We want you to love what you buy, but if something isn't right, we are here to help. Please read our policy below to understand how returns, exchanges, and refunds are handled.

1. Return Timeframe & Eligibility Criteria

  • Timeframe: You have 5 days from the date of delivery to request a return or exchange.

  • Condition: To be eligible for a return, your item must be completely unused, unaltered, and in the same condition that you received it.

  • Packaging: It must be in its original, undamaged packaging with all tags, instruction manuals, and accessories intact.

  • Proof of Purchase: A valid receipt, order number, or invoice copy is required to process your return request.

2. Damaged, Defective, or Incorrect Items

  • If your product arrives broken, defective, or is completely different from what you ordered, please contact us within 24 to 48 hours of delivery.

  • Please share clear photos and a brief video showing the issue/defect to our customer support email: muhammadsubhanaamir6@gmail.com or WhatsApp at +92-320-4353804.

  • Once verified, we will arrange a replacement or issue a full refund at zero extra cost to you.

3. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or standard operational reasons:

  • Items on clearance or final warehouse flash sales.

  • Customized or personalized products made specifically for you.

  • Products that show clear signs of usage, physical damage, or are missing original parts.

4. Return Shipping Costs

  • For Defective/Wrong Items: If the error is ours (damaged or wrong item sent), Novifyn will bear the full cost of return shipping or arrange a free courier pickup.

  • For Change of Mind: If you wish to return or exchange an item due to a change of mind, you will be responsible for paying the return shipping costs to send the item back to our warehouse. Shipping costs are non-refundable.

5. Exchange Options

  • We only replace items if they are defective, damaged, or if you need a different size/variant of the same product.

  • If you wish to exchange an item, send us an email at muhammadsubhanaamir6@gmail.com. Once your return package is inspected at our warehouse, your new exchanged product will be dispatched to you.

6. Refund Process & Timing

  • Inspection: Once we receive your returned package, our team will inspect it and notify you via email/SMS whether your return is approved or rejected based on its condition.

  • Processing Time: If approved, your refund will be processed immediately. The amount will be credited back to your original payment method or sent via local bank transfer/digital wallet (for Cash on Delivery orders) within  5-7 business days.

7. Contact Us

If you have any questions on how to return your item to us, feel free to contact our dedicated support team:

  • Email: muhammadsubhanaamir6@gmail.com

  • WhatsApp/Phone: +92-320-4353804.

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